Refund policy

Returns & Refund Policy

Last updated: 7 September 2026

At Techaholic Hub, we want you to have a smooth shopping experience. If there is a problem with your order, please contact us and we will work with you to find an appropriate solution.

1. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect or missing item, please contact us as soon as possible after delivery.

To process your request, we may ask you for:

- Your order number
- Clear photos of the product
- Photos of the packaging
- A short video showing the problem, where applicable
- A description of the issue

After reviewing your request, we may offer a replacement, resend, store credit, or refund, depending on the circumstances.

2. Damaged Products

If your product is damaged during delivery, please contact us promptly with clear photos of the product and packaging.

We will assess the issue and determine the appropriate resolution.

Minor cosmetic imperfections that do not affect the product's functionality may not qualify for a refund or replacement.

3. Wrong or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

After verification, we may arrange a replacement, resend the missing item, or provide another appropriate resolution.

4. Items That Do Not Arrive

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment.

Where the order qualifies for a resolution, we may provide a replacement or refund.

Orders may not qualify for a refund or replacement where delivery was unsuccessful because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, or failure to comply with applicable customs requirements.

5. Change of Mind

We do not guarantee refunds or returns simply because you have changed your mind, ordered the wrong product, selected the wrong variation, or no longer want the item.

If you would like to request a return for another reason, please contact us before sending the product back. We will let you know whether the return can be accepted and provide the appropriate return instructions.

Customers may be responsible for return shipping costs where applicable.

6. Return Authorization

Please do not send any product back without contacting Techaholic Hub first.

Returns sent without prior approval or to an incorrect address may not be accepted.

Where a return is approved, we will provide you with the necessary return instructions.

Returned products may need to be unused, in their original condition, and accompanied by their original packaging, depending on the reason for the return.

7. Refunds

Once your refund has been approved, it will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

We are not responsible for delays caused by banks or payment processors after a refund has been successfully processed.

8. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability depends on product availability. If the same product is unavailable, we may offer an alternative resolution.

9. Evidence and Verification

To protect our customers and our store from fraudulent claims, we may request reasonable evidence before approving a refund, replacement, or return.

Please provide accurate information and clear photos or videos when requested.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

If an order has already been dispatched, our normal returns process may apply.

11. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer-protection laws.

Where applicable law provides you with rights that differ from this policy, those legal rights will apply.

12. How to Request a Return or Refund

To request assistance, contact Techaholic Hub with the following information:

Order number:
Name:
Reason for request:
Description of the issue:
Photos/videos, if applicable:

Please wait for our response before returning any product.

Contact Us

For returns, refunds, replacements, or order-related enquiries, please contact Techaholic Hub using the contact information provided on our website.

Techaholic Hub
Better Power. Better Life.